Core Capability
Your campaign sends. The agent answers.
When a customer replies on WhatsApp, an AI agent you configured picks it up in seconds, grounded in your brand voice, the campaign that started the conversation, and the profile behind that number.
AN
Ateliê Nove
Business account
Message
1
The campaign sends
Cart recovery · 12,480 customers
2
The agent answers
In 2 seconds, with that cart in context
3
A person takes over
Payment terms sit outside the scope you set
What is a conversational agent?
A conversational agent is a large language model that holds a real two-way conversation with your customer on WhatsApp. It reads the inbound message, decides what to do, and writes the reply. It is not a decision tree and not a list of canned responses: you describe the role, the tone and the scope in plain language, and the model handles the wording.
In RevBridge the agent sits next to the campaign that triggered the conversation, so a reply to a cart recovery message gets answered with that cart in context. You define what the agent is allowed to do, when it should answer, and when it should hand the conversation to someone else.
See it on your dataThe half of the conversation nobody had automated
The whole platform was built for the message going out. Strategy builds the audience, creation writes the creative, AI decisioning picks the channel and the hour, and the messaging layerdelivers it. None of that covers what happens ten seconds later, when the customer types "do you have it in a 38?" and hits send.
On WhatsApp that is not a detail. It is the one channel where replying is normal customer behaviour, and where an ignored reply costs the sale the campaign just opened. The default answer was to put people in the inbox, which is why most brands quietly turn replies off instead.
A conversational agent covers exactly that moment. It does not decide who to message or when: that stays a campaign, under the same approvals. It takes over once the conversation starts, with the campaign and the customer in context, and hands back to a person the moment it leaves the scope you set.
In the product
One agent per job, each with its own scope
Agents live in the same Engagement area as your campaigns, and every conversation they handle stays in the shared inbox your team already uses.
RevBridge AI
Dashboard
People
Engagement
Campaigns
Conversations
Agents
Warmup
Analytics
Growth
Assets
Definitions
Data
Settings
MR
Marina Reis
Verdant
Conversational Agents
AI agents that auto-reply to your customers on WhatsApp.
Sales assistant
whatsappAnswers offer, size and availability questions on campaign replies.
Active
Order status
whatsappTracking, delivery windows and address changes.
Active
Support
whatsappReturns and complaints. Hands anything commercial back to sales.
Inactive
Setup
Four things you define, and nothing else
Creating an agent is a short form, not a project. There is no flow builder, no intent taxonomy and no training set to maintain.
Persona
A system prompt in plain language: who the agent is, how it talks, what it will and will not discuss. Brand guidelines, campaign context and the customer profile are appended automatically at reply time, so the prompt you write stays short.
Tools
What the agent is allowed to do inside a conversation. Register an opt-out when someone asks to stop hearing from you. Search your catalog and send a product card with image, price and link.
Routing
Describe when this agent should answer. With more than one agent live, a router reads those descriptions and picks. Priority breaks the tie when it is unsure.
Channels
WhatsApp today. The agent replies inside the same inbox your team already reads, so a person can step in at any point without losing the history.
Context
The prompt you write is the small part
You write a few lines about role and tone. What reaches the model at reply time is much larger: the Brand DNA that already governs your campaign creative, the campaign that started that conversation, and the unified customer profile the data layer maintains. That is why the prompt stays short and the reply does not read as generic.
Brand DNA
Tone, vocabulary and the things your brand never says come from the same brand model that writes your campaign creative. The agent cannot drift off-voice between one reply and the next.
Campaign context
The agent knows which campaign started the conversation, so it answers about that offer instead of asking the customer to explain why they are writing.
Customer profile
Order history, engagement and lifecycle stage come from the same unified profile the rest of the platform reads. A returning buyer and a first-time contact do not get the same answer.
What it can do, and where it stops
An agent that answers customers on your behalf needs limits you can see. These are the ones that ship with it.
Conversational opt-out
If a customer asks to stop receiving messages, the agent registers the request instead of negotiating with it. On by default on every new agent.
Product search and cards
The agent can look up your catalog and send a product message with image, price and link. It becomes available once a product catalog is connected, and stays off until then.
Transfer between agents
A sales agent can hand a support question to the support agent mid conversation, carrying the history across so the customer never repeats themselves.
Human takeover
Every thread stays in the Conversations inbox. Your team reads the same history and can reply directly at any moment, on any conversation.
WhatsApp rules, respected
Free-form replies work inside the 24-hour service window Meta defines. Outside it, the conversation restarts from an approved template, the same way the rest of the platform sends.
One model, managed
Agents run on Claude, from Anthropic. You configure the persona and the scope; RevBridge manages the provider, the model and the cost per conversation.
Multi-agent
More than one agent, one router
Most brands do not want a single agent that knows everything. They want a sales agent, a support agent and an order status agent, each with a narrow job. The router is what makes that safe.
Inbound reply
Router
Reads each scope description
Sales assistant
Offers, sizes, availability
Order status
Tracking and delivery
Support
Returns and complaints
Any agent can transfer to another mid conversation
Frequently asked questions
Stop leaving replies unanswered
Set up an agent in a few minutes and let it handle the WhatsApp conversations your campaigns are already starting.
RevBridge
The engagement platform that optimizes ROI in real-time using Agentic AI and adaptive optimization.
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